Help center
Max Cam Scanner Support
Support email
scanner.support@maxqstudio.dev
Tell us your phone model, Android version, account email (if signed in), and what happened. Screenshots help a lot.
Send emailFrequently asked questions
Do I need an account?
No. Without an account you can scan, import, OCR, and export. All files stay on your phone. Google sign-in is only needed for shared workspaces.
Are my document photos sent to a server?
Not in OCR mode. Text is read on your phone. Files only leave the device when you share them or save them to a workspace.
The OCR result is messy or wrong.
Scan in good light, keep the paper flat, and rotate tilted pages on the document screen before OCR. Handwriting and tables without lines are harder, so fix them in the DOC or Excel editor. AI mode for complex documents arrives in the next update.
How do I import a PDF?
On the home screen, tap PDF and pick a file. Each page becomes an image so it can be read, marked up, and signed. Up to 50 pages per import. Password-protected PDFs can't be opened yet.
How do I add a watermark?
Open a document, choose PDF, then tap the watermark button at the top. Pick a preset or type your own text, then choose a colour, opacity, size, and centred or repeated. It appears on every page of the exported PDF.
Is the signature legally binding?
The feature places an image of your signature on the PDF. It is not a certified electronic signature, so make sure this is acceptable for your purpose.
Why is there an ad before export?
The free version shows a short ad before export. You can skip it, but the file isn't created if you do. If no ad is available, the export runs straight away. Pro users export without ads.
How do I ask someone to sign?
Open the file in the workspace and tap Comments & signature requests. Type @ and pick the person, switch on Request signature, and send. They get a push, an email, and the file appears under Waiting for your signature. When they sign and save it back, you're notified.
How does version history work?
Each time a file is saved to a workspace, a new version is recorded with who saved it, when, a note, and what changed. Open History on a file to see or open any of the last 10 versions. The Owner or a Co-owner can roll back, which adds the old content as the newest version.
What can each role do?
Owner: everything. Co-owner: everything except deleting the workspace. Editor: add files and save new versions. Commenter: comment and request signatures. Viewer: open and download.
How do I invite my team to a workspace?
Open the workspace, go to Members, then Invite by email. Choose Co-owner, Editor, Commenter, or Viewer. Invites are valid for 7 days and can only be accepted by the Google account with the same email.
My workspace storage is full.
A Free account owns one 50 MB workspace. Files uploaded by members count against the owner's storage. Delete old files to free up space. Pro will get 5 GB.
The invite says "Email doesn't match".
You're signed in with a different Google account than the invited email. Tap Switch account and sign in with the email that received the invite, or ask the owner to invite the email you use.
Can I use the app in Indonesian?
Yes. Open Account, then Language, and choose Indonesia.