Help & Support
Support
Need help using SaldoSehat? Send questions, bug reports, purchase issues, or feature suggestions through the support email.
Support email
saldosehat.support@maxqstudio.dev
When contacting support, include your device model, Android version, app version, the screen you were using, and a short description of the issue. For purchase issues, include the product name and purchase date, but do not send payment-card details.
Send EmailFrequently asked questions
What should I add first?
Start with Wallets. Add cash, a bank account, an e-wallet, or a prepaid e-money card. Then record income and expenses using the correct wallet. After that, add targets, loans, receivables, and create backups regularly.
How do I add a Wallet?
A Wallet represents where your money is stored, such as cash, a bank account, an e-wallet, or a prepaid e-money card. Select the correct Wallet when recording a transaction so the related balance is updated correctly.
How do I record income or expenses?
Open Transactions, choose income or expense, and enter the amount, date, category, wallet, and an optional note. Review the selected wallet and category before saving.
How do backup and restore work?
SaldoSehat backup files use the .saldosehat format. Store backup files in a secure location. Restore accepts valid SaldoSehat backup files only; generic .json files are not supported for restore.
Which features use rewarded usage credits?
In the free version, one internal usage credit is deducted after a successful use of Custom Category for income, Custom Category for expenses, Custom Date Range on the Home screen, or Excel-compatible data export. The numerical balance is not shown.
What does a rewarded ad provide?
Completing an optional rewarded advertisement adds five internal usage credits. Credits are added only after the ad service confirms the reward. If an ad is closed early or fails, no reward is added.
What is Premium Lifetime?
Premium Lifetime is an optional one-time Google Play purchase intended to remove SaldoSehat ads and provide unlimited access to Custom Category, Custom Date Range, and Excel export while the entitlement remains active.
How do I restore Premium after reinstalling?
Use the same eligible Google account that completed the purchase, connect to Google Play, and use the restore or purchase-status check available in the app. Google Play must recognize the purchase for Premium access to be restored.
How can I change advertising privacy choices?
Where required, open Privacy Options from the app settings to review or update available advertising choices. The option may only appear in regions or situations where the advertising privacy system requires it.
What is an e-money card?
An e-money card is a prepaid balance, such as a transport card, toll card, or other prepaid electronic-money card. It is not a credit card, pay-later product, loan, or credit limit.
What does notification privacy do?
Hiding notification details changes the notification wording. Notifications can still appear, but they use more private text. SaldoSehat should avoid displaying money amounts in notification titles or bodies.
What is Ask?
Ask helps you read summaries based on data available in the app. It is not an official financial advisor and should not be the only basis for a financial decision.
How do I report a bug or suggest a feature?
Contact saldosehat.support@maxqstudio.dev. Include the steps you took, what happened, what you expected, the screen you were using, and device details when possible.
Protect sensitive information
Do not send export files, backup files, purchase tokens, or screenshots containing sensitive personal finance data unless they are necessary. Hide or blur private data before contacting support. Never send payment-card details or Google account passwords.
